Professional Certification Programs

Our Professional Certification Programs help professionals stay relevant, agile, and industry-ready. Covering over 70 certifications across ESG, Sustainability, AI, Cybersecurity, Agile, and more, each course is designed to build real-world capability fast, whether you're upskilling as an individual or transforming an entire team.

These programs equip learners with the knowledge, tools, and confidence to lead in fast-evolving, impact-driven industries. Whether you're navigating ESG compliance, driving sustainability agendas, advancing in data science, or scaling Agile delivery, each program delivers practical, measurable skills that translate directly into workplace results.

Courses range from 1-day foundational workshops to 5-day advanced certifications, combining hands-on learning, real case studies, and stackable credentials. Learners can take standalone programs or pursue complete tracks aligned with organizational and industry goals.

Environmental, Sustainability, Governance (ESG)

Sustainabilty Development Goals (SDG)

Blockchain & Emerging Technologies

Cybersecurity & Information Security

Lean & Six Sigma

Sustainability

Agile & Scrum

Project & Product Management

DevOps & IT Operations

Green Economy

Artificial Intelligence & Data Science

OKR & Strategy Execution

Digital & Business Skills

1. Certified ESG Practitioner Program

The Certified ESG Practitioner Program equips leaders, managers, and professionals with the core competencies to embed Environmental, Social, and Governance (ESG) principles into team performance, decision-making, and organizational strategy. Delivered in three progressive levels, this program blends leadership development with ESG-aligned practices to build high-performing, accountable, and resilient teams. Whether you're guiding operations, overseeing transformation, or strengthening corporate sustainability culture, this pathway builds the mindset, skillset, and tools to lead with clarity and impact.

Certified ESG Awareness Practitioner (Level 1)

This 1-day course builds foundational awareness of ESG-driven leadership. You'll learn how to promote team trust, resolve friction, foster alignment, and support continuous team improvement. Ideal for managers and team leads, this session focuses on strengthening psychological safety, decision-making clarity, and day-to-day team dynamics in ESG-conscious environments.

Certified ESG Implementation Practitioner (Level 2)

This 2-day course dives deeper into practical ESG implementation. You’ll explore how to align team personalities, manage tensions, and build collaboration through empathy and trust. Through case studies, group discussions, and team simulations, participants learn to embed ESG values into real-world operations and improve interpersonal dynamics at scale.

Certified ESG Strategy & Governance Practitioner (Level 3)

In this 2-day advanced program, participants learn to embed ESG principles into organizational strategy and governance structures. You’ll explore tools for long-term planning, stakeholder engagement, and cross-department collaboration. Ideal for senior managers, this session supports you in leading change, reporting with confidence, and sustaining ESG transformation.

2. Certified Sustainability Professional Program

The Certified Sustainability Professional Program equips leaders with the strategic mindset, frameworks, and tools to lead responsibly in a rapidly evolving world. From foundational awareness to full-scale integration, this tiered certification helps professionals embed sustainability into decision-making, team performance, and organizational strategy.

Whether you're driving ESG initiatives, managing operational transformation, or aligning with the UN Sustainable Development Goals (SDGs), each level blends leadership development with practical sustainability action. Participants will gain real-world strategies to manage complexity, build purpose-driven teams, and deliver measurable impact, across departments, industries, and ecosystems.

This program is ideal for sustainability officers, CSR leads, HR professionals, operational managers, and any forward-thinking leader ready to build a resilient, responsible organization.

Sustainability Fundamentals & Corporate Impact (Level 1)

This 1-day course introduces the mindset and behaviors needed to lead sustainably under pressure. Learn how to regulate emotions, de-escalate conflict, and convert reactive patterns into positive, psychologically safe leadership practices. Ideal for new managers, sustainability leads, or CSR teams looking to strengthen team alignment and social sustainability impact.

Sustainability Strategy and Roadmap Development (Level 2)

This 2-day course equips professionals with the tools to develop structured sustainability strategies aligned with regulatory, ethical, and operational demands. You’ll learn how to use frameworks, risk mitigation approaches, and roadmap tools to translate sustainability vision into achievable action plans. Suitable for team leads and strategic planners.

Sustainability Integration and Performance Management (Level 3)

This 2-day course focuses on operationalizing sustainability in team performance and organizational routines. Learn how to align strategic goals with team focus using methods like deep work, time blocking, and decision fatigue reduction. Ideal for experienced leaders embedding sustainability into business rhythm and long-term KPIs.

3. Certified Green Economy Professional Program

The Certified Green Economy Professional Program prepares professionals to lead in the transition toward low-carbon, circular, and sustainable business models. This multi-level certification equips participants with practical knowledge of green economy principles, circular systems, carbon reduction strategies, and innovation frameworks that align with national and global sustainability goals.

Whether you're from the public sector, corporate sustainability, manufacturing, finance, or education, this program offers the tools to plan, implement, and scale green initiatives within your industry. Learners will gain insights into Malaysia’s Green Technology Master Plan, global climate targets, and practical strategies to create economic value through environmental responsibility.

Introduction to Green Economy & Policy Trends (Level 1)

This 1-day foundation course introduces the core principles of the green economy and how they intersect with national and global policy shifts. Participants will explore Malaysia’s Green Technology Master Plan, low-carbon development targets, and the economic rationale for transitioning toward sustainable growth. Ideal for decision-makers, analysts, and newcomers to the green agenda.

Green Skills, Circular Economy & Low-Carbon Pathways (Level 2)

This 2-day program focuses on practical strategies to reduce emissions, minimize waste, and design resource-efficient systems. Participants will explore circular economy models, green jobs, supply chain redesign, and tools for operationalizing low-carbon initiatives. Suitable for sustainability officers, planners, and technical managers driving environmental performance at the ground level.

Green Economy Strategy, Innovation & Financing (Level 3)

This 2-day advanced course focuses on strategic integration of green economy frameworks into business and policy planning. Learn to build green innovation pipelines, leverage green financing tools (e.g. green sukuk, carbon credits), and align long-term value creation with sustainability goals. Designed for senior leaders, strategists, and those shaping green transformation at scale.

4. Certified SDG Strategy & Implementation Program

The Certified SDG Strategy & Implementation Program is designed to help professionals translate the United Nations Sustainable Development Goals (SDGs) into actionable strategies within their organizations. This three-level certification equips learners with the knowledge, tools, and frameworks to align business functions, community initiatives, and policy work with the 2030 Agenda.

Through real-world application, participants will learn how to map SDGs to organizational goals, co-create impact-driven strategies, and measure and report on progress. Whether you’re a sustainability officer, CSR lead, NGO manager, or government official, this program provides a structured pathway to drive meaningful impact across sectors.

SDG Awareness & Global Goals Introduction (Level 1)

This 1-day foundation course introduces the 17 SDGs and the 5Ps (People, Planet, Prosperity, Peace, Partnership), along with Malaysia’s national alignment under the 12th Malaysia Plan. Participants will explore how SDGs apply to business, policy, education, and community settings, and learn how to identify high-priority goals relevant to their roles. Ideal for newcomers to sustainable development and those seeking cross-sector understanding.

SDG Alignment & Organizational Strategy (Level 2)

This 2-day intermediate program focuses on integrating SDG principles into organizational strategy. Participants will learn how to map operations to SDG targets, engage stakeholders, and use tools like the Theory of Change, Materiality Matrix, and SDG Compass. Practical case work and group exercises help translate global goals into department-level action. Ideal for team leaders, sustainability officers, and project owners.

SDG Impact Measurement & Reporting (Level 3)

This 2-day advanced course equips participants to measure, monitor, and report on SDG-related outcomes using credible frameworks and indicators. Learn how to design an SDG impact logic model, build data-driven dashboards, and communicate progress to internal and external stakeholders through reporting standards (e.g. UNDP, GRI, IR). Perfect for reporting teams, ESG professionals, and funders requiring impact evidence.

5. Agile & Scrum

The Agile & Scrum Professional Certification Series equips professionals with the practical tools and leadership capabilities to thrive in dynamic, fast-paced environments. Designed for team leads, project owners, developers, and aspiring agile coaches, each course blends frameworks with real-world application to build team agility, accountability, and continuous improvement.

Whether you're running sprints, scaling product development, or stepping into a new leadership role, this series helps you master your place within a Scrum team, be it as a Scrum Master, Product Owner, Developer, or Agile Leader. Every certification delivers a human-centered, actionable approach to building high-performing, adaptive teams.

Scrum Master Professional Certification

This 2-day course empowers team leaders with the coaching and facilitation skills required to drive agile transformation. Learn how to lead stand-ups, remove blockers, and coach teams using feedback loops and servant leadership principles. Ideal for those who guide team delivery and foster psychological safety, collaboration, and autonomy.

Scrum Product Owner Professional Certification

This 2-day program is tailored for individuals responsible for defining product vision, prioritizing work, and maximizing value delivery. Learn how to manage stakeholders, write effective user stories, and align the product roadmap with business goals. Perfect for product owners, project leads, and business analysts driving agile value creation.

Scrum Developer Professional Certification

This 2-day certification is designed for team members involved in executing and delivering product increments. Learn how to work within Scrum events, refine backlogs, and contribute effectively to team sprints. You’ll also explore collaboration, estimation, and continuous delivery techniques. Ideal for developers, designers, QA, and tech professionals working in agile squads.

Scaled Scrum Professional Certification

This 2-day course prepares participants to lead and coordinate Scrum across multiple teams working on the same product. Learn how to manage dependencies, synchronize sprint planning, and maintain alignment with strategic objectives. You’ll explore scaled frameworks like SAFe, LeSS, or Nexus, and discover how to use AI tools to monitor cross-team performance trends. Ideal for project managers, product owners, and transformation leads in larger organizations.

Agile Leader Professional Certification

This 2-day program is designed for emerging and mid-level leaders transitioning into agile environments. Learn how to lead with agility, set clear expectations, manage team energy, and foster high performance through accountability and psychological safety. Participants will also explore how to use AI-driven insights for team diagnostics and workload planning. Ideal for team leads, department heads, and functional managers.

Agile Coach Professional Certification

This 2-day certification develops coaching capabilities to support teams through agile transformation. Learn how to guide individuals and teams in adopting agile mindsets, resolve conflict, facilitate reflection, and model agile values in practice. You'll gain tools to support growth, communication, and change from a coaching perspective. Perfect for internal agile coaches, team mentors, and Scrum advocates.

Agile HR Professional Certification

This 2-day course enables HR professionals to embed agile principles into hiring, development, performance, and change management. Learn how to support cross-functional teams, create responsive people strategies, and align HR policies with agile ways of working. Participants will also use AI tools to track engagement, feedback loops, and development goals. Ideal for HRBPs, L&D specialists, and HR transformation teams.

User Stories Foundation Professional Certification

This 2-day course teaches the fundamentals of writing and managing effective user stories that drive agile development. Participants will learn how to structure user stories using formats like INVEST and 3Cs, prioritize backlogs, define acceptance criteria, and engage stakeholders in refinement sessions. Ideal for product owners, scrum team members, and business analysts involved in backlog grooming and agile delivery.

Kanban Essentials Professional Certification

This 2-day certification equips professionals to implement and manage Kanban systems for visualizing work, managing flow, and reducing cycle times. Participants will explore Kanban principles, board design, WIP limits, and flow metrics to improve team performance and throughput. Perfect for team leads, operations managers, or anyone optimizing work in progress and delivery systems.

Business Agility Professional Certification

This 2-day program helps leaders develop the mindset and capabilities to drive enterprise-wide agility. Participants will learn how to foster adaptability, respond to change with speed and confidence, and align teams with strategic goals. The course covers value stream thinking, agile culture building, and customer-centric planning. Ideal for senior leaders, HR professionals, and transformation champions leading agile change at scale.

6. Artificial Intelligence & Data Science

These programs are designed to help professionals sharpen focus, strengthen decision-making, and cultivate clarity across personal and professional domains. Each course delivers practical strategies for self-leadership, goal setting, risk awareness, and data-informed thinking.

Whether you're supporting executives, leading teams, or building your own venture, these certifications equip you with the tools to manage complexity, improve productivity, and make confident choices. You'll develop systems that align actions with intent, boosting your ability to prioritize, respond strategically, and thrive in fast-moving environments.

Prompt Engineering Professional Certification

This 2-day certification program introduces the fundamentals of prompt engineering and its role in effectively interacting with generative AI tools like ChatGPT, Gemini, and CoPilot. Participants will learn how to craft precise prompts, structure commands, and apply conversational techniques to produce accurate, reliable outputs across different contexts. The course also explores real-world applications of prompt engineering in productivity, content generation, customer service, and chatbot development. Ideal for professionals across industries who want to maximize value from AI tools, no technical background required.

Generative AI Professional Certification

This 1-day professional certification equips participants with essential knowledge in Artificial Intelligence, including machine learning, deep learning, and real-world applications across sectors. Learn how AI models work, how to identify key concepts, and how AI impacts work and society. Gain insights into data privacy, algorithmic bias, and ethical use of AI in business. Designed for professionals seeking to build foundational AI literacy and apply it confidently in public and private sector environments.

AI Risk Management Professional Certification

This 2-day certification program is built around the NIST AI Risk Management Framework and is designed for professionals involved in the development, deployment, or oversight of AI systems. Participants will learn to identify, assess, and mitigate ethical, operational, and technical risks, implement AI governance strategies, and enhance system trustworthiness. Through practical tools, case studies, and adaptable risk strategies, the program prepares AI developers, data scientists, cybersecurity experts, risk managers, and consultants to embed responsible AI practices across industry contexts and ensure compliance with ethical and regulatory standards.

Artificial Intelligence Professional Certification

This 2-day program introduces the foundations of Artificial Intelligence and Machine Learning, covering both supervised and unsupervised learning. Participants will explore clustering with K-Means, classification with decision trees, and regression using linear models. Designed for professionals looking to grasp key AI concepts, the course also covers essential mathematics, basic Python programming, and practical data analysis for decision-making. Ideal for engineers, analysts, and anyone keen to break into the world of AI and machine learning without needing prior coding experience.

Artificial Intelligence Expert Professional Certification

This 3-day expert-level certification program builds advanced proficiency in artificial intelligence, machine learning, and deep learning. Participants will master the architecture and convergence of neural networks, gain hands-on experience with tools like Python, TensorFlow, NumPy, pandas, and scikit-learn, and implement real-world AI solutions. The course also explores different neural network frameworks, their applications, strengths, and limitations—preparing learners to design, build, and deploy cutting-edge AI systems. Ideal for engineers, analysts, data scientists, and professionals ready to advance their careers in AI with deep technical and practical capability.

Big Data Professional Certification

This 2-day certification program equips professionals with the foundational knowledge and practical understanding to work with large-scale data systems. Participants will explore the 4 V’s of Big Data, volume, velocity, variety, and veracity and learn to navigate the data ecosystem, uncover business insights, and apply Big Data strategies across industries. The course also covers key tools, use cases, and technological challenges, helping learners build the confidence to contribute meaningfully in data-driven environments. No prior experience is required, making this program ideal for individuals or teams seeking to harness the power of data for smarter decisions.

Business Intelligence Analyst Professional Certification

This 2-day certification program trains participants in the core functions of data extraction, transformation, and visualization using industry-standard BI tools—Power BI and Qlik Sense. You’ll learn how to create data sets and analytical models, develop dashboards, and transform complex data into clear, actionable insights. Ideal for professionals who need to make informed decisions through data analysis, including engineers, entrepreneurs, and administrators. No prior experience is required, making this a practical entry point into business intelligence tools and techniques that drive performance.

Business Intelligence Foundation Professional Certification

This 2-day certification program provides a solid introduction to Business Intelligence, covering its evolution, implementation process, and foundational concepts. Participants will explore how to identify data relationships, understand BI platforms, and build data models using keys to link tables effectively. The course is designed for professionals who want to make better decisions through data visualization, even without prior BI experience. By the end of the program, learners will grasp the core building blocks of BI and how it supports data-driven decision-making across business functions.

AI Project Manager Foundation Professional Certification

This 2-day certification program introduces the foundational concepts of applying Artificial Intelligence in project management. Participants will explore how AI, particularly Artificial Narrow Intelligence (ANI), can enhance decision-making, automate tasks, and optimize project workflows across agile, hybrid, and predictive methodologies. The course covers prompt engineering, key AI tools, and real-world case studies, providing project leaders and managers with practical skills to integrate AI into their daily operations. Ideal for professionals with at least 3 years of experience looking to drive innovation, efficiency, and future-ready project practices through AI adoption.

7. Blockchain

Discover how blockchain technology is transforming industries, redefining trust, and driving digital innovation. These programs provide practical, non-technical insights into decentralized systems, tokenization, smart contracts, and secure digital transactions. Participants will explore real-world applications across compliance, finance, payments, and business operations, gaining the knowledge to assess blockchain’s strategic value in current and future workflows. Designed for professionals from both technical and non-technical backgrounds, these courses equip learners to understand, evaluate, and apply blockchain solutions with confidence.

Blockchain for Corporate Compliance Professional Certification

This 1 day program explores the role of blockchain in capital markets, including tokenization of assets, smart contracts for clearing and settlement, and decentralized exchanges. Participants will examine use cases across equities, bonds, and derivatives, and evaluate blockchain’s impact on liquidity, security, and transaction efficiency. Suitable for finance professionals, analysts, and regulators navigating innovation in the financial ecosystem.

Blockchain for Capital Markets Professional Certification

Blockchain for Cross Border Payment Professional Certification

This 1 day program explores Dhow blockchain transforms cross-border payments by enabling faster, cheaper, and more transparent transactions. This course covers stablecoins, CBDCs, and real-time remittance platforms. Participants will examine current frictions in international payments and how distributed ledger technologies are reshaping the landscape. A must for professionals in banking, fintech, treasury, and global payment operations.

Blockchain Professional Certification

This 2-day certification program provides a strong foundation in blockchain technology, covering its types, ecosystem, and relationship with Industry 4.0. Participants will explore consensus models, smart contracts, and real-world use cases across sectors. The course also examines how blockchain enhances trust, transparency, and operational efficiency. Designed for professionals from both technical and non-technical backgrounds, it offers practical insights into the strategic potential of blockchain in public and private sector applications.

8. Cybersecurity & Information Security

These professional certification programs develop critical capabilities to protect digital assets, ensure data integrity, and manage cyber risks in today’s hyperconnected landscape. Designed for both technical and non-technical roles, each course focuses on real-world threats, secure work practices, and governance frameworks. From foundational cybersecurity awareness to leadership in cyber policy and ethical hacking techniques, participants gain actionable skills to safeguard systems, lead secure digital operations, and support organizational resilience. Ideal for professionals across industries navigating digital transformation, remote work, and regulatory compliance.

Cyber Security Foundation Professional Certification

This 2-day certification provides a solid grounding in cybersecurity essentials. Participants will explore foundational concepts such as threat landscapes, types of cyberattacks, encryption basics, password hygiene, and endpoint protection. Designed for non-technical professionals or newcomers to cybersecurity, this course builds confidence in identifying risks, practicing safe digital habits, and understanding organizational security protocols.

CyberSecurity Lead Professional Certification

This advanced 2-day course equips team leaders and IT managers with the skills to design and oversee secure digital ecosystems. It covers security governance, incident response planning, risk assessment, compliance frameworks (e.g., ISO/IEC 27001), and leading secure remote teams. Ideal for professionals responsible for setting security policies, managing cybersecurity projects, or leading security awareness initiatives.

Ethical Hacking Professional Certification

This 5-day intensive certification equips participants with the mindset, tools, and skills of a professional ethical hacker. Through a hands-on, lab-driven approach, learners will master reconnaissance techniques, vulnerability scanning, system exploitation, social engineering tactics, and post-exploitation reporting. The course covers the full penetration testing lifecycle using industry-standard tools such as Nmap, Metasploit, Wireshark, Burp Suite, and more within safe, simulated environments. Participants will conduct end-to-end attack simulations and learn to identify, exploit, and document vulnerabilities across networks, applications, and systems. Ideal for security analysts, auditors, and IT professionals looking to build a practical foundation in ethical hacking and become certified penetration testers.

9. Lean & Lean Six Sigma

These certification programs introduce practical methods for improving quality, eliminating waste, and streamlining processes across any industry. Drawing from the Lean philosophy and Six Sigma’s data-driven approach, each course offers actionable tools to solve problems, reduce variation, and drive continuous improvement. Whether you're supporting, leading, or managing operational workflows, these programs help individuals at all levels understand their role in improving efficiency, customer satisfaction, and business performance. Ideal for professionals seeking to build a foundation in process excellence and contribute meaningfully to organizational success.

Lean Six Sigma White Belt Professional Certification

This 1-day course provides a foundational overview of Lean and Six Sigma principles. Participants will learn key concepts such as waste elimination, process variation, and continuous improvement. It introduces basic problem-solving techniques and highlights how Lean Six Sigma supports business efficiency. Ideal for individuals new to the methodology or those supporting improvement projects.

Lean Six Sigma Yellow Belt Professional Certification

This 3-day program offers a step deeper into Lean Six Sigma, equipping participants with essential tools to support process improvement projects. You’ll learn how to map processes, identify root causes, and assist with data collection and analysis. Ideal for team members working under Green or Black Belt leaders, this course builds foundational skills to contribute effectively to continuous improvement initiatives.

Lean Six Sigma Green Belt Professional Certification

This 5-day certification program equips professionals with the knowledge and tools to lead process improvement initiatives using the Lean Six Sigma DMAIC methodology. Participants will gain practical experience in problem definition, root cause analysis, data collection, process mapping, statistical analysis, and control planning. The course includes hands-on application of tools like SIPOC, fishbone diagrams, Pareto analysis, and control charts. Ideal for professionals involved in quality, operations, and project teams, this program prepares learners to manage improvement projects, reduce variation, and deliver measurable results in their organizations.

Lean Six Sigma Black Belt Professional Certification

This 10-day advanced certification prepares professionals to lead complex process improvement projects using Lean Six Sigma principles. Participants will master the DMAIC methodology, advanced statistical tools, root cause analysis, and project leadership strategies. The course includes hands-on application of tools like hypothesis testing, regression, design of experiments (DOE), FMEA, and control charts, supported by real-world case studies. Black Belts are equipped to coach Green Belts, manage cross-functional teams, and drive organizational transformation. Ideal for quality managers, process owners, and professionals leading enterprise-level continuous improvement initiatives.

Lean Management Professional Certification

This 2-day certification program equips managers and business leaders with practical tools to implement Lean thinking across their teams and processes. Participants will learn to identify waste, lead continuous improvement initiatives, build high-performing teams, and use Lean tools to improve workflow, reduce costs, and increase customer value. Through case studies and practical exercises, learners will strengthen their competencies as change leaders, capable of navigating complexity, driving strategic alignment, and sustaining productivity improvements. Ideal for project managers, agile coaches, team leads, and decision-makers seeking to embed Lean principles into daily operations.

10. DevOps & IT Operations

This certification series is designed for professionals managing workforce operations within tech-enabled, fast-moving environments. Covering key areas such as employee engagement, onboarding, offboarding, and help desk operations, each program provides structured frameworks and practical tools to support people-centric processes. Participants will learn to build compliant and inclusive onboarding systems, manage smooth and respectful exits, enhance help desk responsiveness, and drive engagement across diverse teams. Ideal for HR professionals, operations leads, and team managers involved in optimizing the employee lifecycle and aligning people operations with organizational goals.

DevOps Essentials Professional Certification

This 2-day program provides a comprehensive foundation in DevOps principles, culture, and practices for IT professionals and cross-functional teams. Covering the evolution of DevOps, its alignment with Agile and Lean, and the importance of collaboration between development and operations, participants will explore key concepts such as CI/CD pipelines, infrastructure as code, automation, and monitoring. The course also addresses DevOps roles, tools, and organizational challenges, helping learners understand how to break down silos, accelerate delivery, and improve product reliability. Ideal for anyone involved in digital transformation, IT operations, or software development lifecycle optimization.

DevOps Foundation Professional Certification

This 3-day program introduces the essential principles, mindset, and culture behind successful DevOps adoption. Participants will explore how to align development and operations, improve collaboration across teams, and embed continuous delivery practices into organizational workflows. The course covers foundational DevOps concepts such as Agile integration, automation, feedback loops, and lean thinking. It also addresses leadership roles, metrics, and organizational change required for effective DevOps transformation. Ideal for professionals involved in IT operations, development, agile coaching, or enterprise transformation initiatives seeking to build a high-trust, high-performance environment.

DevOps Advanced Professional Certification

This 2-day program guides participants through advanced DevOps practices, including mastering the “Three Ways”: Flow, Feedback, and Continuous Learning & Experimentation. You’ll explore how these practices drive both organizational and technical change. The course also emphasizes information security and change management, equipping IT professionals to lead DevOps initiatives with confidence. Ideal for developers, system engineers, IT service teams, project managers, and Lean/Agile practitioners seeking deeper alignment between development and operations.

Help Desk Professional Certification

This 2-day program equips participants with a comprehensive understanding of Help Desk operations within IT service environments. You'll learn to distinguish Help Desk from Service Desk functions, apply SPOC (Single Point of Contact) principles, and align support processes with frameworks like ITIL, Agile, DevOps, COBIT, and Kanban. The course covers service maturity, leadership, service marketing, and team development, with emphasis on performance measurement, continuous improvement, and customer satisfaction. Ideal for individuals and teams seeking to elevate their service quality and integrate industry best practices into scalable, professional support operations. No prior experience is required.

11. Digital & Business Skills

This cluster of programs is designed to help professionals adapt to evolving digital trends and operational challenges in modern workplaces. The certifications focus on digital fluency, innovation, remote work leadership, design thinking, inventory oversight, and workplace wellness. Each program blends practical tools with local relevance, preparing individuals and teams to drive performance, enhance safety, and support sustainable business growth. Whether you’re looking to streamline processes, manage distributed teams, or strengthen compliance, these programs provide the insights and frameworks needed to thrive in digitally enabled, people-focused environments.

Digital Marketing Professional Certification

This is a 2-day program designed to equip participants with a solid foundation in digital marketing strategies and tools. Covering core topics such as SEO, PPC, email marketing, social media, and retargeting, it provides actionable insights on optimizing online visibility, building brand engagement, and integrating digital with traditional marketing. Participants will learn how to craft compelling content, map customer journeys, and use analytics to drive conversions. Ideal for professionals seeking to enhance their digital fluency or pivot into digital roles, the course balances strategic concepts with hands-on frameworks tailored to Malaysian market needs.

Remote Work Professional Certification

This 2-day certification program provides a comprehensive framework for managing remote and hybrid workforces with intention, clarity, and empathy. Participants will explore strategies to foster collaboration, build trust, and maintain productivity across distributed teams. The course addresses key psychological and operational challenges of remote work, including stress management, digital fatigue, team engagement, and inclusive communication. It integrates models such as psychological safety, adaptive leadership, and the 4C model of remote team effectiveness. Suitable for team leads, HR professionals, and managers transitioning into hybrid or remote leadership roles, the program offers practical tools to design resilient, high-performing remote cultures.

Design Thinking Professional Certification

This 2-day certification equips professionals with a practical understanding of the five key stages of Design Thinking: empathize, define, ideate, prototype, and evaluate. It emphasizes a human-centered approach to solving real-world problems creatively and collaboratively. Participants will learn how to frame the right problems, generate diverse ideas in a judgment-free environment, and implement solutions that enhance user experience. The course cultivates empathy, experimentation, and optimistic problem-solving—core traits of effective design thinkers. Ideal for professionals aiming to innovate services, improve team collaboration, and embed user-centricity into business strategies.

Innovation Management Professional Certification

This 2-day program equips professionals with practical tools and frameworks to drive innovation and transformation. Participants will explore types of innovation, design thinking, lean startup, agile practices, and business model generation. The course helps learners develop creative thinking, customer-centric strategies, and leadership mindsets needed to turn bold ideas into viable outcomes. Whether you're launching a new product, solving complex problems, or improving existing systems, this certification empowers you to lead innovation initiatives with purpose and impact across diverse business environments.

Inventory Management Analyst Professional Certification

This 2-day program equips professionals with essential skills in inventory management through both theory and application. Participants will learn to calculate optimal stock levels, forecast demand, and manage inventory using quantitative and statistical methods. Tools such as Excel, RStudio, and Power BI will be used for hands-on practice in data analysis and visualization. Ideal for warehouse managers, supply chain analysts, and professionals in logistics, this certification enables better decision-making, cost reduction, and data-driven inventory control aligned with industry best practices.

12. OKR & Strategy Execution

This suite of certifications is designed to build capability in deploying OKRs (Objectives and Key Results) as a strategic execution tool across teams and organizations. Whether you're implementing OKRs at the project level or embedding them into company-wide processes, these programs offer a structured approach to aligning goals, driving accountability, and measuring progress. Participants will gain practical frameworks to guide the entire OKR lifecycle ,from setting ambitious yet realistic objectives to conducting reviews and optimizing team performance. Ideal for professionals responsible for strategy execution, performance management, or organizational alignment.

OKR Certified Professional Certification

This 2-day certification equips professionals with the tools to drive alignment, focus, and measurable outcomes using the OKR (Objectives and Key Results) methodology. Participants will master the full OKR lifecycle ,from setting strategic and team-level goals to tracking progress and conducting effective reviews. Real-world case studies and practical frameworks are used to help participants develop and implement OKRs in diverse environments, whether in startups, corporate settings, or public organizations. Ideal for managers, HR professionals, and project leads seeking to build a results-driven culture with clear priorities and shared accountability.

OKR Master Professional Certification

This 2-day program trains professionals to lead OKR implementation and alignment at the organizational level. Participants learn how to coach teams through setting meaningful Objectives and measurable Key Results, drive strategic alignment across departments, and conduct effective mid-cycle and quarterly reviews. The course emphasizes corporate goal-setting, agile integration, and performance measurement frameworks. By the end, learners will be equipped to serve as OKR Champions or Masters, enabling cross-functional learning and fostering a culture of accountability. Ideal for managers, HR professionals, and business leaders seeking to embed strategy into everyday execution.

13. Project & Product Management

This certification cluster focuses on the essential skills required to lead, manage, and innovate in project and product environments. Whether you're overseeing software delivery, designing business models, or validating new solutions, each program equips professionals with structured tools and practical methods to drive execution and value. Participants will gain competencies in leadership, agile innovation, strategic modeling, and sprint-based development, enabling them to manage uncertainty, align cross-functional teams, and deliver impactful results in fast-changing markets. Ideal for aspiring managers, entrepreneurs, consultants, and product teams seeking to upskill with globally recognized credentials.

Software Project Leader Professional Certification

This 2-day certification equips participants with the leadership, technical, and communication competencies essential for managing software projects. The program covers three core dimensions: leadership soft skills, IT ecosystem knowledge, and key project management techniques. Participants will gain foundational understanding in web, mobile, database, API, and architecture fundamentals, alongside practical frameworks in quality, team performance, and effectiveness. Designed for aspiring project leads from both IT and non-IT backgrounds, the certification enables smooth integration into the tech industry while enhancing their capacity to drive results, lead cross-functional teams, and deliver value in fast-paced software development environments.

Business Model Canvas Professional Certification

This 2-day certification program equips participants with practical skills to design, refine, and analyze business models using the Business Model Canvas framework. You’ll learn to map out key components like value propositions, customer segments, channels, revenue streams, and cost structures. The course also introduces Lean Startup principles and the Lean Canvas as tools for continuous innovation and pivoting strategies. Ideal for entrepreneurs, consultants, business leaders, and professionals involved in business planning or innovation. By the end of the course, you'll be able to visualize, test, and iterate business ideas with clarity and confidence.

Design Sprint Professional Certification

This 2-day certification program introduces professionals to the Design Sprint methodology. An agile, time-constrained process originally developed at Google Ventures to solve problems and test ideas in just four days. Participants will explore user-centric techniques to identify challenges, ideate solutions, prototype rapidly, and validate assumptions with real users. The course integrates principles from design thinking and agile methods, equipping learners with tools to run sprints that accelerate innovation and reduce risk in product and service development. Ideal for innovators, project managers, startup teams, and anyone looking to drive results quickly through structured experimentation.