Employer-Specific Programs

TLO: Apply operational tools and procedures to improve production efficiency, reduce downtime, and uphold workplace safety.

• LU 1: Reducing Machine Downtime
  Diagnose root causes of equipment stoppages and carry out corrective actions based on standard response protocols.

• LU 2: Quality Control Using Visual and Statistical Tools
  Use defect classification checklists and control charts to reduce quality variation on the production line.

• LU 3: Shopfloor Safety and Hazard Response
  Identify common shopfloor hazards and respond effectively using hazard control and incident reporting procedures.

TLO: Optimise front-of-house operations to improve customer experience, increase sales conversion, and maintain inventory discipline.

• LU 1: Visual Merchandising Based on Customer Flow
  Arrange in-store displays based on shopper behavior and product categories to influence purchase decisions.

• LU 2: Stock Replenishment SOPs
  Perform backroom-to-shelf replenishment using standard operating procedures and inventory tracking tools.

• LU 3: Upselling and Cross-Selling Conversations
  Recommend complementary products through structured sales conversations to increase average basket size.

TLO: Support financial workflows with accurate documentation, regulatory compliance, and effective forecasting practices.

• LU 1: Invoice Lifecycle Tracking
  Track, verify, and update invoice statuses across departments to support timely payments and clean audit trails.

• LU 2: SST Compliance for Frontline Staff
  Apply SST principles correctly in billing, claims, and documentation to avoid tax discrepancies.

• LU 3: Budget Forecasting Using Templates
  Prepare monthly or quarterly forecasts using budgeting templates and explain key figures in variance reports.

TLO: Apply project site protocols, safety practices, and documentation processes to support efficient and compliant construction operations.

• LU 1: Toolbox Briefing for Site Supervisors
  Conduct daily pre-work briefings to communicate safety hazards, task assignments, and site-specific alerts.

• LU 2: Material Usage Tracking
  Record material usage in alignment with site drawings and delivery schedules to reduce wastage and overordering.

• LU 3: Reporting Defects Using Mobile Tools
  Use site apps or mobile forms to capture, report, and escalate construction defects with photos and location tags.

TLO: Apply agile, secure, and collaborative digital tools and workflows to improve delivery, data handling, and team productivity in tech-driven environments.

• LU 1: Agile Project Coordination for Tech Teams
  Use task boards, sprint planning, and daily stand-ups to manage short-cycle development projects effectively.

• LU 2: Cybersecurity Hygiene for Operational Teams
  Identify common digital threats and apply safe practices for passwords, devices, email, and shared files.

• LU 3: Cloud Collaboration Tools in Daily Workflows
  Apply best practices in using cloud-based tools (e.g., Google Workspace, Microsoft 365, Slack) to manage tasks, files, and communication efficiently.

TLO: Apply logistics operations practices to improve tracking, inventory flow, and last-mile delivery performance.

• LU 1: Inventory Cycle Counting Accuracy
  Conduct scheduled cycle counts, resolve discrepancies, and update inventory systems to maintain stock accuracy.

• LU 2: Delivery Routing and Scheduling
  Optimize delivery routes using mapping tools and timing buffers to minimize delays and fuel costs.

• LU 3: Warehouse Space Optimization
  Implement zoning, bin labeling, and racking practices to improve access, flow, and utilization of warehouse space.

TLO: Apply patient-centred service protocols, digital documentation practices, and safety measures to support care delivery in clinical and administrative settings.

• LU 1: Patient Registration and Queue Management
  Handle walk-in and scheduled patient registration using electronic systems, while managing wait times and queue sequencing efficiently.

• LU 2: Infection Control Procedures
  Follow hand hygiene, PPE usage, surface disinfection, and clinical waste disposal procedures in accordance with infection control guidelines.

• LU 3: Digital Record Entry Accuracy
  Input patient data, vitals, and clinical notes into EHR systems with completeness and accuracy to support continuity of care and audit readiness.

TLO: Apply guest service standards, operational routines, and communication protocols to deliver consistent and high-quality hospitality experiences.

• LU 1: Room Turnaround Coordination
  Coordinate housekeeping activities using checklists and timing targets to ensure rooms are cleaned, inspected, and released within allocated windows.

• LU 2: Handling Overbookings and Guest Reallocation
  Apply SOPs for managing overbooked scenarios, including guest compensation, alternate arrangement coordination, and communication with empathy.

• LU 3: Complaint Escalation Response Flow
  Use structured response steps to manage service complaints, record case details, and escalate unresolved issues according to chain of command.

TLO: Apply service flow procedures, hygiene standards, and customer engagement skills to enhance dining experiences and operational efficiency in food establishments.

• LU 1: Service Flow Optimisation During Peak Hours
  Execute pre-defined service roles and table-turnover strategies to maintain speed and quality during peak operating times.

• LU 2: Food Waste Reduction at Outlet Level
  Monitor prep quantity, portion control, and expired stock handling to reduce avoidable food wastage.

• LU 3: Handling Customer Complaints in Real Time
  Apply the HEARD model (Hear, Empathize, Apologize, Resolve, Diagnose) to defuse situations and maintain service recovery standards.

TLO: Apply service, communication, and emergency handling skills to ensure safe, memorable, and well-organised visitor experiences across tourism activities.

• LU 1: Guided Tour Flow and Crowd Handling
  Conduct tours using pacing, voice projection, route planning, and grouping techniques to manage large or diverse visitor groups.

• LU 2: Cultural Sensitivity in Guest Interactions
  Identify common cultural expectations and adjust communication and behaviour to respect guests’ backgrounds and preferences.

• LU 3: Managing Emergencies During Tours
  Respond to lost guests, medical issues, or site disruptions using established contingency protocols and reporting procedures.

TLO: Apply patrol, reporting, and access control procedures to maintain workplace safety, respond to incidents, and support security operations.

• LU 1: Patrol Route Logging Using Mobile Apps
  Record patrolling checkpoints using NFC tags, QR codes, or GPS-based logging tools to ensure coverage compliance.

• LU 2: Access Violation Handling and Escalation
  Respond to unauthorised access or breach attempts by applying protocol-based verbal intervention and escalation flow.

• LU 3: Incident Documentation and Reporting
  Complete security incident forms and logs with relevant details, timestamps, and attachments for investigation and audit trail.

TLO: Apply learner engagement, platform management, and assessment practices to support effective adult learning in digital and physical settings.

• LU 1: Learner Engagement in Hybrid Classrooms
  Facilitate discussions, activities, and attention checks using both in-person and online tools to keep learners involved.

• LU 2: Troubleshooting Online Platforms During Delivery
  Diagnose and resolve common issues with breakout rooms, audio, screen sharing, and content access during virtual sessions.

• LU 3: Assessment Data Tracking for Trainers
  Record and monitor learner progress using spreadsheets, LMS, or paper-based systems for formative and summative feedback.